Questions and answers about your stay on Fehmarn

No, check-in and moving in are generally only possible from 15:00 (3 pm).

The check-in takes place in our administration office at Industriestr. 6 in 23769 Fehmarn OT Burg.

From September 2022, the train connection between Neustadt and Puttgarden will be discontinued, as the train route is to be extended due to the Fehmarnbelt crossing. A rail replacement service (SEV) is to be set up from Lübeck main station. The latest information from Tourismus Service Fehmarn is as follows:

• The departure point in Lübeck is directly in front of Lübeck Central Station.
• The buses that run between Lübeck and Puttgarden are called „X85 Fehmarn“ and marked accordingly.
• The buses run every hour
• The stops of the rail replacement service are located in Puttgarden, Burg, Großenbrode, Oldenburg, Lensahn, Haffkrug and Lübeck
• Places like Timmendorfer Strand, Bad Schwartau, Scharbeutz and Neustadt can be reached by changing to other buses/trains
• Please find out about the options for taking your bike or e-bike with you before you start your journey.
• One bus has 75 seats. Group/class trips should therefore be booked in advance so that an additional bus can be provided. As a rule, group registrations are made as part of a group travel booking at the DB Travel Center. Further information can be found here: https://regional.bahn.de/regionen/schleswig-holstein/services/gruppenreise

Here is a document from Deutsche Bahn.

Please note that the information is without guarantee and the actual possibilities may vary. Please inform yourself before your arrival at the Travel information from Deutsche Bahn.

Yes, contactless check-ins are possible. Please inform us of your request at least 1 week before your arrival by e-mail or telephone.

Should you arrive after 18:00, please contact us by telephone on the following number:

04371 86 42 01

We will then prepare a key safe for you, where the key for your rental property will be deposited. You will always find the code to open the key safe on your booking confirmation.

We will be happy to explain everything else over the phone.

Bed linen and towels are not included in the rental price. You can book bed linen and towels for the following fee:

Bed linen:	20,- Euro pro Set
Towels:	10,- Euro pro Set
Bed linen & towels:	30,- Euro pro Set

Yes, every tourist on Fehmarn over the age of 18 is obliged to pay the visitor's tax. The visitor's tax is:

From 01.01. - 14.05.	Low season:	1,50€
From 15.05. - 14.09.	High season:	2,30€
From 15.09. - 31.12	Low season:	1,50€

We reserve the right to change the tourist tax and periods. Concessions for severely disabled persons and, if applicable, accompanying persons are available from a GDB (degree of disability) of 80%. In order to receive the discount, you must present your disabled person's ID card at check-in.

As proof that you have paid the visitor's tax, you will receive the Ostseecards from us at check-in.

The Ostseecard is your proof that you have paid the tourist tax. You will receive your Ostseecard from us at check-in on the day of arrival.

For all persons aged 18 and over the tourist tax applies:

From 01.01. - 14.05.	Low season:	1,50€
From 15.05. - 14.09.	High season:	2,30€
From 15.09. - 31.12	Low season:	1,50€

We reserve the right to change the tourist tax and periods. Concessions for severely disabled persons and, if applicable, accompanying persons are available from a GDB (degree of disability) of 80%. In order to receive the discount, you must present your disabled person's ID card at check-in.

You can read the cancellation conditions in the GTC under "6) Cancellation by the tenant".

You will find the terms and conditions in the PDF file of your booking confirmation or under this link: General terms and conditions

We do not offer travel cancellation insurance. You can find more information on this topic with some suggestions as to which travel cancellation insurances are particularly popular on this page: Travel cancellation insurance

Fehmarn is not a car-free island and is connected to the mainland by the Fehmarnsund Bridge. You can therefore arrive by car or by public transport such as train or bus. Please refer to point 4 in this FAQ if you are traveling by public transport.

We have created a detailed packing list for vacation homes, vacation houses and bungalows you can download it easily and free of charge.

If you have forgotten bed linen and/or towels, you can inform us at or after check-in. We will then be happy to provide you with sets at the following charges:

Bed linen:	20,- Euro pro Set
Towels:	10,- Euro pro Set
Bed linen & towels:	30,- Euro pro Set

The two nearest laundromats for your laundry are:

1. Insel-Reinigung Textilreinigung at Industriestraße 8 in Burg on Fehmarn.
2. The launderette from the IFA Fehmarn Hotel & Ferienzentrum on the south beach. There you will find washing machines and dryers that you can start with 5 x 50 cent pieces per wash or dry cycle. Make sure you follow the instructions on the machines exactly.

The launderette is somewhat hidden in a small corridor between the beach bazaar (a small kiosk) and the beach pizzeria PPS. If you have difficulty finding the launderette, you can ask for help at the hotel reception.

The nearest e-car charging stations on Fehmarn are:

• bft Willer Tankstelle, Landkirchner Weg 36 in Burg auf Fehmarn
• Near the Fehmarn Tourist Service, Bahnhofstr. 30 in Burg auf Fehmarn
• Parking lot West, Mühlenstr. 8A in Burg auf Fehmarn
• Burgtiefe, Am Yachthafen 14 auf Fehmarn
• Hotel Bene, Am Südstrand 17 in Burgtiefe auf Fehmarn

Yes, we have prepared a detailed document for you that you can download via this link: Click here

Alternatively, there is also the Gastro Guide of the island of Fehmarn.

Yes, on the website of the Fehmarn Tourism Service you will find a Calendar of events for Fehmarn and also a Flyer with the event highlights.

The ferries run around the clock, always 15 minutes after and 15 minutes before the hour.

A ferry ride takes about 45 minutes. The cost varies depending on whether you are traveling on foot or in a vehicle. Pedestrian tickets start at around 10 euros. Here you can find Price information and ticket booking from Scandlines.

The cleaning of the barbecue at the accommodation is not included in the fee for the final cleaning. You are therefore responsible for cleaning the barbecue.

As a result of the two world wars, many explosive remnants and other munitions have ended up in the Baltic Sea. As they continue to decompose, potentially life-threatening remnants are increasingly being washed up on the beaches. They can cause cuts, burns and injuries from explosions. The Schleswig-Holstein State Office has produced a detailed flyer with lots of important information. You can download it here free of charge: To the flyer

In addition to traditional modes of transportation such as cars, bicycle or on foot, you can also use the Bürgerbus for free with the help of the Ostseecard from April 1, 2025. (Dogs cost an extra 3 euros.) You can find all information about the Bürgerbus on the website of the Bürgerbus.

From August 2025, you will also be able to travel free of charge by bus within the Fehmarn-Burg fare zone, including Burgtiefe, Neue Tiefe, Landkirchen, Bisdorf, Blieschendorf, Strukkamp, Avendorf, Wulfen, Albertsdorf, and Fehmarnsund. The offer is valid for tourists and locals. You do not need to show your ID card or Ostseecard. Dogs and bicycles can also be taken along free of charge, depending on availability. This is a test project that is initially limited until December 31, 2027.

Here you will find a map showing the available lines.